The TIERRA Support Center is designed to provide you with a one-stop shop for all your support needs. Below is a listing of links available in the Support Center:

• Register
  Register a support username and password to group your tickets.
• Submit Ticket
  Submit a support ticket for a prompt reply from a support representative.
• Lookup Ticket
  You can view, modify, or check the status of your existing ticket.
• KnowledgeBase
  The knowledge base provides instant responses to common questions.
• Announcements
  View information of interest to you as well as effective changes.
• TroubleShooter
  First begin by troubleshooting to find a quick resolution to your issue.
• Downloads
  A collection of important and frequently requested files.
• Network Status
  Check the status of our servers and our server services.

The TIERRA Support Center is manned 24/7 to ensure your support tickets are handled as quickly and effectively as possible.

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Live Support is provided during regular business hours, Monday through Friday, excluding holidays.

Live Support agents offer two types of assistance, Sales and Technical.

Typical questions fielded by Sales:

• Pre-Sales inquiries
• Order questions
• Feature availability questions
• Plan changes/upgrades

Typical questions fielded by Technical Support:

• Website issues
• Email problems
• FTP problems
• Network Status Updates

Please have your domain name available when contacting our team so that we can assist you promptly. Also, please note that certain complex issues must be handled by our Senior Staff via our TIERRA Support Center. If necessary, our live chat support agents may request that you open a technical support ticket with your issue.

Billing assistance is NOT available via Live Support Chat. Due to the extremely sensitive nature of many billing issues, we only deal with them via our ticketing system within the TIERRA Support Center and/or via email to the billing department.

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You can also seek assistance in the TIERRA Community Forum. Below is a listing of catagories (forums) available in the TIERRA Community Forum:

• Official News and Announcements from TIERRA
  This is where we will provide official announcements and information about TIERRA Web Design and Hosting and the services we offer.
• Current Service Announcements
  Messages regarding service outages, reboots, incidents, etc.
• Pre-Sales Questions
  Questions from protential customers regarding our services.
• How-to: Tutorials
  This section is for How-to discussions and Tutorials
• Customer-to-Customer: Q and A
  This forum is for customers to help customers with any questions they have about their websites and using TIERRA services
• Scripts and Programming
  Questions pertaining to scripting and programming. PHP, Ruby, Perl, MySQL, HTML, Javascript and others.
• Web Design
  Discuss all elements of web design
• Computer Help
  Got a question about computers or having a problem with yours? Here is the place to get assistance.
• Much More!

The TIERRA Community Forum is a place for perspective clients and current clients of TIERRA Web Design and Hosting to gather and share views, seek assistance and generally enjoy hanging out together.

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We also have a list of invaluable links in our TIERRA Support Resource page. There are links providing resources that are available to help answer any questions you may have.

The Support Resource page provide links to provide answers for:

• Questions before you sign up
• Customers to assist them in maintaining their websites properly
• Legal Stuff

We highly recommend you visit this page when seeking answers and/or to get to sites that will help improve your websites internet presence!

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Last, but not least, we also have created a Frequently Asked Question page to attempt to provide quick answers to questions we are often approached with.

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We hope that these options provide you with the means to take full advantage of our support program instilled for you. Should you have any questions or comments about any of these support options, be sure leave a reply to this post!